Shipping policy

Shipping Policy

Order & Delivery Information

After placing an order, production takes 3–5 working days (excluding the order date and Mondays, which are closed). We will arrange shipment according to your selected delivery method. Please allow sufficient time and place your order in advance.

For door-to-door express delivery (GogoX / Lalamove), delivery will be arranged according to your selected time slot. However, an exact delivery time cannot be guaranteed. Please understand that during peak logistics periods, deliveries may arrive slightly earlier or later than scheduled.

For courier delivery (SF Express), please ensure that all delivery information is accurate and that someone is available to receive the parcel on the delivery day. If delays, re-delivery on the following day, or returns to our store occur due to incorrect information or absence of the recipient, we cannot guarantee the flower condition nor provide free re-delivery service. If re-delivery is required, the customer must bear the additional shipping cost.

If certain flowers or packaging materials are out of stock, we will substitute with suitable materials while maintaining the original color theme.

For urgent orders, customizations, specific delivery times, or personal hand-delivery requests, please contact us via:
Instagram: @everblossomgift
WhatsApp: 6692 3617

If you require a printed greeting card, please leave the message content in the order remarks.

Delivery service is not available to outlying islands and certain remote areas. Please contact us before placing an order to confirm.

To cancel an order, please contact customer service. Orders cancelled within 5 days prior to the delivery/pick-up date are non-refundable.

Delivery & Pick-up Methods

  1. SF Express Station / Self-operated Point Pick-up
    (Additional HK$20 packaging fee, shipping fee paid upon delivery)
    Please provide the station code, recipient’s name, and phone number.

  2. GogoX Walker Delivery
    (Shipping fee approximately HK$80–120)

  3. In-person Meet-up (Free)
    Pick-up Times:

    • Tsuen Wan MTR Station
      Tuesday · 11:00 AM
    • Kwun Tong MTR Station Exit A
      Wednesday · 12:00 PM
      Wednesday · 8:15 PM
      Saturday/Sunday · 12:00 PM

  4. Kwun Tong Studio Pick-up (By Appointment Only)
    Address: Room 15, Left Side, 4/F, Block C, Yee Sang Industrial Centre

We recommend arranging delivery or pick-up 1–3 days before gifting to ensure the bouquet remains in its best condition.

Shipping Notes

【SF Express】

  • Basic delivery time is approximately 1–2 days.
  • Packaging may experience minor wrinkles or unavoidable external pressure during transit. Perfectionists are advised to choose store pick-up or door-to-door express delivery.
  • Shipping fees are calculated separately for each item based on SF Express rates.
  • If a specific delivery time is requested, please state your “preferred delivery time slot” in the remarks. We will inform the courier company; however, the final arrangement is subject to the courier, and exact delivery times cannot be guaranteed.

【Door-to-Door Express】

We use GogoX or Lalamove. If you have specific time or delivery instructions, please inform us in advance. The delivery fee is borne by the customer.

【MTR Station Meet-up】

Please contact customer service in advance to schedule the time and location. Kindly arrive on time. If you fail to collect the order without prior notice, we are not responsible for storing the product, and the order will be considered completed.

【Same-day / Next-day Delivery】

Selected floral products are available in stock. For urgent needs, please contact us during business hours via Instagram @everblossomgift or WhatsApp 6692 3617. We will recommend suitable floral gifts according to your needs.

【Wedding Favors – Standard Delivery】

For bulk orders of wedding-related products, shipping fees may be combined. Please contact us via WhatsApp 6692 3617 for shipping details.

【Important Reminder】

For deliveries via SF Express or partner store pick-up, please record a full unboxing video. Any issues will be handled based on the complete video record.

During major Hong Kong festive seasons (such as Lunar New Year, Valentine’s Day, Mid-Autumn Festival, Double 11, Christmas, etc.), logistics demand is significantly higher. Precise delivery times cannot be guaranteed, and there may be approximately a one-day delay depending on courier workload.