Refund policy
Return Eligibility
Customers may contact us within 12 hours after receiving the goods if they are not satisfied with the floral product to discuss possible arrangements.
To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us via WhatsApp 6692 3617.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without prior return authorization will not be accepted.
If you have any questions regarding returns, please feel free to contact us anytime via WhatsApp 6692 3617.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, fresh flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions or concerns about a specific item, please contact us.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel your order or return the goods within 14 days for any reason and without justification.
As stated above, your item must be in the same condition as when you received it — unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will automatically receive your refund via your original payment method within 10 working days.
Please note that your bank or credit card company may also require additional time to process and post the refund.
If more than 15 working days have passed since we approved your return and you have not received your refund, please contact us at everblossomhk@gmail.com.